Blue Sunflower Terms and Conditions
By surfing bluesunflower.com you accept to be bound by the following TERMS AND CONDITIONS (“Terms and Conditions”).
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE AND/OR ANY OTHER SERVICES OFFERED BY Blue Sunflower
This agreement sets out the legally binding Terms and Conditions for the use of the http://bluesunflower.com or any other domain names that are directed to http//bluesunflower.com website and all other services provided by and under the name of Blue Sunflower or Blue Sunflower Enterprises Ltd.
Blue Sunflower is the name used by Blue Sunflower Enterprises Ltd with regard to the website and all trading and terms and conditions in this document.
Blue Sunflower or Blue Sunflower Enterprises Ltd reserves the right to update or change the Terms and Conditions from time to time without notice.
Blue Sunflower is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org
All prices are in £ Sterling. Blue Sunflower is not currently registered for VAT, therefore prices do not include VAT.
In addition to the above, there are customary shipping charges payable, these charges will be specified in the order. When products are purchased in our web shop, please be aware that the product will be shipped directly from our office located in London UK. These costs will be indicated when you select your country of choice for delivery.
Apart from the shipping costs, please note that there may in addition, be imposed custom tariffs and other import levies if you order a product from Blue Sunflower for outside the European Union. Please note that these fees will be charged separately from shipping costs related to delivery.
The price of a product is the price as at the date and time you place your order.
Blue Sunflower reserves its rights in relation to typing errors, pricing errors, VAT, currency and tax changes, price increases, force majeure, sold out/deleted articles and delivery failure for other reasons.
Blue Sunflower accepts the following payment methods: Stripe, PayPal, Cash and Bank Transfer. For other preferred payment methods you can email us at email@example.com If you wish to pay by cheque, goods will not be dispatched until the additional 5 working days has passed that it takes for cheques to clear or until the cheque has cleared.
If a product is sold out, this will normally be stated, but we reserve the right to specify this in any subsequent e-mail. We also reserve the right to confirm that we have sent the rest of your order in any number of residual orders if delivery of the product can be affected within a period of 7 days from the day the order is sent out.
Blue Sunflower will offer a choice of shipping and postage options at point of checkout.
We recommend that you choose a sign for, recorded delivery or courier service to ensure that your product is trackable at all times.
You accept that should you decide to use standard postal service Blue Sunflower will provide proof of postage and is no longer liable for any loss or damage of the item beyond the point of postage.
If you wish to collect your goods in person or arrange alternative shipping/postage/courier please choose ‘NONE’ and contact us at firstname.lastname@example.org Your goods will not be dispatched until the alternative shipping/postage/courier has been arranged and payment for alternative service has been received should there be a chargeable service involved.
It is up to you as the customer to provide Blue Sunflower with the correct delivery address for us to dispatch your item to.
When confirmation of order is received it indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice via email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
ORDERING PORTRAITS AND COMMISSIONED WORKS
In the case of ordering Portraits and commissioned animation, Graphic Design and Illustration works, 50% of the agreed costs of the commission will be payable up front. Work on the project will only commence once the initial 50% fee has been received. The remaining 50% of the agreed fee will be payable upon completion of the project, depending on contractural agreements this may be upon delivery or up to 30 days from delivery.
Most projects will be presented in 'Sign-off' stages, for example a commission would be given the green light to proceed after initial rough designs, preparitory stages, then prior to print or editing. Blue Sunflower reserves the right to charge additional fees should the job incurr alterations and changes beyond that of the original brief.
DELIVERY SCHEDULE FOR COMMISSIONS
Commissions will be subject to written confirmation as to their contractural obligations and agreed delivery structure and deadlines.
DELIVERY SCHEDULE FOR PURCHASES
Where possible, we will send orders the same day they are received. For UK mainland, please allow three to five working days. Please allow longer for overseas orders.
Upon receipt of the product you are obliged to, within a reasonable time to examine the product to ensure that it matches your order.
If the received product is defective, please send an e-mail to email@example.com as soon as possible, we will then send you instructions.
When contacting us please state your name, address and order number. Furthermore, please indicate the reason for your enquiry. Please also provide where possible photographic evidence of the defect as this will help in determining the nature of the defect and when and where the defect may have occurred. Once we have received your enquiry we will contact you by e-mail.
It is essential that these defects are not caused by incorrect use of the product or other damaging behaviour. Furthermore, the defect must have been present when you received the product. Complaints must be made within a *reasonable time after the discovery of the defect.
* Reasonable would normally be considered a period of 14 days from receipt of product.
As a consumer you have the right to cancel the purchase. The right to cancel an order must be exercised within 8 days from the day of receipt of the product. The right to cancel an order can only be used if the product is returned in the same condition and quantity as it was received. The right to cancel an order lapses where product has been used or a period of more than 8 days has passed since receipt of the product.
When you use the right to cancel an agreement, you must pay for the shipping costs yourself when you return the product. Products not returned in accordance with above requirement will be rejected. Products must also be returned in its original packaging or packaging to a similar or better standard. Products returned in unsuitable or inferior quality packaging may negate our refund policy as they become damaged in transit. Blue Sunflower does not accept responsibility for returned packages and will only refund goods that are received in the same condition and quantity as they were dispatched.
If you wish to return a product please send an e-mail to firstname.lastname@example.org, before taking any further steps or dispatching your product back to us. Upon receipt of your e-mail we will send you instructions.
Please note that you are responsible for the product until Blue Sunflower receives the product. For you own sake, we therefore recommend that you return the product in a manner which will ensure that you are refunded the full value of the product.
When you return products, please quote the name, address, e-mail address and order number. In addition, please indicate the bank account details in which the refunded amount should be deposited into. We will NOT refund your expenses for freight/transportation.
Once we have received the product and checked that it meets the conditions for the right to cancel, we will refund to you with the amount. Please note that this process may take up to 7 working days or more depending on where the product(s) have been sent to.
If we do not believe that the conditions for cancellation have been met, we will send you our reasons by e-mail.
If for any reason we receive your returned product(s) and cannot accept the conditions for refund and consequently you decide that you wish to keep the product(s), Blue Sunflower will NOT be responsible for the costs incurred returning the products to you. You will need to make additional payment to cover the return of returned goods postage/carriage fees. We will hold your ‘ineligible for refund’ returned goods for a maximum of 3 months from the date that we receive the returned goods, and should the return of the returned goods payment not be received, the goods will revert to the ownership of Blue Sunflower Enterprises Ltd to do with as they please.
Trading on Blue Sunflower requires that you fill in the following personal data: name, address, phone number, e-mail address and credit card information.
You have the ability to choose an address for delivery which is different from the address and place of payment.
If we find inaccurate information, we reserve the right to cancel the transaction.
Please note that personal data is recorded for the purposes of delivering your order, or for sending you information if you have agreed to receive such information. By accepting our Terms and Conditions you also agree to the registering of your personal data through our web site for the purpose of handling your order.
No other sensitive personal data is recorded.
Blue Sunflower do not disclose buyers' information to third parties.
We will never forward any details for marketing purposes to any third party.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will only e-mail you in the future if it concerns your order. If you have a particular interest in fine art or purchased work by one of the artists who exhibit in the gallery, we may forward information about the artist and any upcoming exhibitions that relate to your order and/or artist. In our experience people like to know a little more about art they purchase.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
Our website may contain links to other websites. We can not be held liable for breaches of integrity or content on these websites – we simply provide the links to make it easier for our visitors to find more information within specific areas.
We cannot guarantee that the colours shown on the website exactly reflect the colours of the actual products, The colours seen from our website will partly depend on the colour reproduction on your computer.
All intellectual property rights, including the exclusive right of making available and any reproduction of content including text, graphics and images, designs etc. contained in this website is protected by copyright belonging to Blue Sunflower. The pictures of the artworks, the interior shots and detail shots are not to be reproduced without our approval.
If you wish to reproduce any of the images provided on Blue Sunflower site please email email@example.com
We are always pleased to receive feedback from our customers and users. We are always grateful for any time you spend providing us with the feedback to ensure complete customer satisfaction at all times. We would like you to return to the site and to recommend us to your friends and family. If you have any questions, comments, suggestions or if you would like us to stop processing your information, please feel free to contact us at: firstname.lastname@example.org